How to hold uncomfortable conversations comfortably

How to hold uncomfortable conversations comfortably

Do you get nervous when you have to have a conversation with your team regarding their poor performance?  You probably know what you want to say, but keep delaying it, thinking it will go away or you will have more time tomorrow. Well, guess what that never works;...
Principles of Communication

Principles of Communication

Connecting with your team requires strong communication skills, but what does having these skills mean as a leader? It means you can connect the hearts and minds of your team members. Leaders that achieve this have a secret weapon: the buy-in from their team. Leaders...
The Art of Conflict Management

The Art of Conflict Management

This course is recommended for everyone who manages and works within a team. Retail is full of diverse teams built up by people from all cultures, races, and countries; however, differences of opinions and understandings come with this. Let’s face it, dealing...