How to hold uncomfortable conversations comfortably

How to hold uncomfortable conversations comfortably

One of the most difficult jobs of a manager is to hold performance conversations. Why? Because it’s not easy approaching employees and providing feedback that could potentially hurt their feelings. However, part of being a great leader is knowing how to hold...
Principles of Communication

Principles of Communication

Connecting with your team requires strong communication skills, but what does having these skills mean as a leader? It means you can connect the hearts and minds of your team members. Leaders that achieve this have a secret weapon: the buy-in from their team. Leaders...
The Art of Conflict Management

The Art of Conflict Management

This course is recommended for everyone that manages a team and works within a team. Retail is full of diverse teams built up by people from all cultures, races and countries; however, with this comes differences of opinions and understandings. Let’s face it,...