Connecting with your team requires strong communication skills, but what does having these skills mean as a leader?
It means you can connect the hearts and minds of your team members.
Leaders that achieve this have a secret weapon: the buy-in from their team. Leaders with strong communication skills achieve more, your influence will be determined by your ability to connect.
Saying the wrong thing at the wrong time can destroy trust and when this happens, leaders lose their influence and ability to lead a team to success. Saying the right thing at just the right time requires intuition, however, at retailu we believe that good communication is teachable.
After taking this course you will:
- Understand the four different styles of communication that most people fall into.
- Know how best to communicate with the different styles of communication.
- Develop and understand why listening skills matter.
- Provide strategies to improve your communication, whichever level of retail management you are.