Course Material
Every great retail manager needs to know how to motivate and inspire a team.
To do this, you must develop strong coaching skills and learn how to support each team member in being their very best. Most managers make the mistake of thinking telling is coaching; this course will teach you the foundation of coaching and what it means.
After this course, you will be able to:
- Differentiate between Training, Directing and Coaching,
- You will know and when to use each communication method and why they are important.
- You will learn and practice using a four-step coaching model that is both easy to remember and highly effective.
- Inspire, motivate a team through coaching techniques that work.
- Learn new coaching questions, that you may have not thought of.
After this course, develop your coaching skills even further by downloading the “How to have a Quality Touch Base” Guide. This will strengthen your ability to ask the right questions at the right time.
