Improve Your Interpersonal Savvy

Improve Your Interpersonal Savvy

This video outlines ten tips to help you improve your interpersonal savvy, an important skill that every leader can improve over time. Watch this free video now to learn more about this top leadership characteristic. Leaders with strong interpersonal savvy get...
Develop your Problem Solving Skills

Develop your Problem Solving Skills

Great retail managers need to know the difference between decision-making and problem-solving. In this course, we’ll tackle this important difference while also teaching you how to differentiate between simple and reoccurring problems. Using real-life scenarios, we...
The Art of Conflict Management

The Art of Conflict Management

This course is recommended for everyone who manages and works within a team. Retail is full of diverse teams built up by people from all cultures, races, and countries; however, differences of opinions and understandings come with this. Let’s face it, dealing...
Interview Guide with Probes

Interview Guide with Probes

Everything you need to know to ask the best questions and find top talent. Interviewing is a skill and one that can be learned. This interview guide will assist you in asking the right questions, probing deeper and getting to know the person you are interviewing....
Service & Selling

Service & Selling

What is exceptional service? Let us show you in this course. Despite living in a world where it feels like everyone is shopping online, did you know a recent survey discovered most customers still prefer to shop in-store because of the personal experience? The study...