The Five Steps to Managing Performance

The Five Steps to Managing Performance

So many managers struggle with how to hold tough conversations and give honest feedback. This is because it is not easy to let someone know that they are not meeting the company expectations. Employees can become defensive, disengaged or even challenge what you say....
District Manager eLearning Course

District Manager eLearning Course

Everything you need to know about managing multiple sites and leading from afar. Most managers do not make it to multi-site management because there is a lack of training for this level in the retail ecosystem. You are lucky to work for someone who develops your...
Principles of Communication

Principles of Communication

Connecting with your team requires strong communication skills, but what does having these skills mean as a leader? It means you can connect the hearts and minds of your team members. Leaders that achieve this have a secret weapon: the buy-in from their team. Leaders...
Develop your Problem Solving Skills

Develop your Problem Solving Skills

Great retail managers need to know the difference between decision-making and problem-solving. In this course, we’ll tackle this important difference while also teaching you how to differentiate between simple and reoccurring problems. Using real-life scenarios, we...
The Art of Conflict Management

The Art of Conflict Management

This course is recommended for everyone that manages a team and works within a team. Retail is full of diverse teams built up by people from all cultures, races and countries; however, with this comes differences of opinions and understandings. Let’s face it,...