Have you ever been given feedback that you are negative?

Have you ever been given feedback that you are negative?

How do you get your point across in a way that helps others listen? Has this ever happened to you? You provide feedback that is critical for the success of an initiative only to be met with resistance and feedback about your communication style versus someone...
How a Customer Review Can Make a Difference

How a Customer Review Can Make a Difference

Last week I received a message through Facebook messenger from my lovely 21 year old daughter who now lives in London, England. Yes this is a TRUE story. Introducing Amber Joy. She sent me a few screenshots of a conversation she had had over the past couple of days. I...
Is Trusting Your Gut a Leadership Competency?

Is Trusting Your Gut a Leadership Competency?

How many times have I heard this phrase? “Trust your gut. ” I have heard it my entire retail career, especially when it comes to selecting talent, is your gut something you should trust? And if so, how do you learn to trust it? In particular, when it comes...